SmallBizGenius Analysis
Pair of Thieves receives overwhelmingly positive feedback for their comfortable and durable clothing, particularly their underwear and socks. While most customers praise the product quality and website experience, some report issues with slow shipping and unresponsive customer service.
Category Breakdown
Scores based on analysis of 44 recent reviews
Product Comfort and Quality
9.5/10Reviewers consistently rave about the comfort and quality of Pair of Thieves products, particularly their underwear and socks. Many describe the materials as soft, breathable, and durable, with some claiming they've replaced their entire wardrobe with the brand; for example, one reviewer said, "Pair of Thieves underwear is sooooo comfortable."
36 reviews mention thisCustomer Service
3.5/10A significant minority of reviewers express frustration with Pair of Thieves' customer service, citing slow response times and difficulty resolving issues. Some reviewers report having to open PayPal cases to get refunds, while others claim their emails went unanswered for weeks; one reviewer stated, "absolutely horrible customer service. almost non-existent."
8 reviews mention thisShipping and Delivery
4.0/10Several reviewers complain about slow shipping times and order processing delays. Some report waiting weeks for their orders to ship, with one reviewer noting, "Expect to wait almost two weeks from time you place order to time you receive your order."
7 reviews mention thisWebsite Experience
8.0/10Several reviewers praise the Pair of Thieves website for its ease of use and simplicity. Customers appreciate the straightforward ordering process and clear communication; one reviewer said, "I love the simplicity of the website as well as the quality of the products."
5 reviews mention thisPros & Cons
What Customers Love
"Pair of Thieves underwear is sooooo comfortable."
"Pairofthieves' product is comfortable, but also very durable. I keep coming back !"
"Pair of Thieves underwear has completely changed the game. I used to deal with swass and sweat stains, but since switching to Pair of Thieves and their moisture wicking fabric, everything is cool as can be..."
"I love the simplicity of the website as well as the quality of the products."
"They also offer good deals and discounts."
Common Complaints
"Placed order on 9/17. As of 10/8, order still hasn't been shipped."
"absolutely horrible customer service. almost non-existent. need to return an item but they will not respond. Beware!!"
"They will just Cancel your order after waiting for months."
"Waistband rolling over: After washing per instructions the front of the waistband keeps rolling over. I contacted the company stated they recommend buying one size larger. Kind of late to tell me now that I have 9 pair. I have a 32 waist and I bought size 31-33. Would not refund since packages were opened"
"The company sent incorrect items. The items do not match the order I placed. To fix the issue they want ME TO PAY FOR SHIPPING to return the items that are incorrect."
Common Questions About Pairofthieves
Answers derived from customer review patterns
Is Pairofthieves legit and trustworthy?
Based on the analyzed reviews, Pair of Thieves is generally considered a legitimate company. The majority of customers praise the quality and comfort of their products, indicating a reliable product experience. However, a notable minority report issues with slow shipping and unresponsive customer service, which raises some concerns about order fulfillment and issue resolution. While most customers receive their orders and are satisfied with their purchases, potential buyers should be aware of the possibility of delays and communication challenges.
Based on 44 reviewsDoes Pairofthieves have good customer service?
Customer service experiences with Pair of Thieves appear to be inconsistent. While some customers report positive interactions and quick resolutions, a significant number express frustration with slow response times and difficulty getting help. Several reviewers mention sending multiple emails without receiving a reply, and some had to resort to opening PayPal cases to resolve issues. Therefore, while some customers have positive experiences, there is a risk of encountering challenges when seeking customer support.
Based on 44 reviewsIs Pairofthieves worth it for small business?
Pair of Thieves can be a worthwhile option for small businesses seeking comfortable and durable apparel for employees, particularly if comfort and quality are top priorities. The brand receives high marks for the feel and longevity of their products. However, small business owners should factor in the potential for shipping delays and inconsistent customer service, especially when ordering in bulk. If reliable and timely delivery is critical, it may be prudent to explore alternative vendors or order well in advance.
Based on 44 reviewsWhat is Pairofthieves' return policy like?
The reviews do not provide comprehensive details about Pair of Thieves' official return policy. However, some reviewers mention difficulty obtaining refunds or exchanges, particularly when items were purchased from third-party retailers like Target. One reviewer reported being denied assistance for a defective product purchased at Target, while another was asked to pay for return shipping on incorrectly sent items. This suggests that returns and exchanges may not always be straightforward, and customers may encounter challenges depending on where the purchase was made.
Based on 44 reviewsWhy are Pair of Thieves socks and underwear so popular?
Pair of Thieves socks and underwear are popular primarily due to their exceptional comfort and quality. Many reviewers describe the materials as soft, breathable, and moisture-wicking, making them ideal for everyday wear and active lifestyles. Customers also appreciate the durability of the products, with some claiming they have lasted for years. The combination of comfort, quality, and stylish designs has led many customers to become loyal fans of the brand.
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